Fobi Digital Id Pass Faq
Frequently Asked Questions
What Is The Digital Wallet Id Pass?
Through wallet app technology, Fobi will issue digital wallet ID passes which allow the pass holder to obtain their homeowner, member, or reciprocal guest privileges across Predator Ridge’s amenities, restaurants and retail outlets.
Why Are We Implementing Digital Wallet Identification Passes?
The new wallet ID pass replaces physical homeowner and member identification cards, and is an all-in-one digital credential used for verification of homeowner, member, and guest status. This new system provides a more secure, convenient, and eco-friendly way to access resort amenities and discounts. Most importantly, the new digital wallet ID passes are instrumental in maintaining the integrity of our exclusive discount and access program here at Predator Ridge, as we cater to a growing community of homeowners and members.
Pass holders will now safely and conveniently be able to use their smartphone to access exclusive privileges, discounts, and amenities, and connect to our new communication system; ensuring they receive timely information around important closures, notices and emergencies.
What Is The Timeline For Launching These Passes?
Effective immediately, digital wallet ID passes are active and ready to be downloaded by Homeowners, District Tenants, Golf and Commons Racquet Club members, and Reciprocal Guests. From now until December 31, 2024 physical cards will continue to be accepted as proof of identification. Effective January 1, 2025, your new digital wallet ID pass will be required across property.
How Do I Download My Digital Wallet Id Pass?
If you should be receiving a wallet ID pass, you will receive an email and/or text directly from Fobi with instructions to download your new digital wallet ID pass. Once you have registered, you will immediately be able to access your wallet ID pass and start using it to enjoy our onsite amenities.
Once you have your email, you can find instructions on downloading your pass, and how to get help.
You are also welcome to watch this video to walk you through the steps of downloading your digital wallet ID pass.
How Can I Check My Discounts And Amenities Access For My Wallet Id Pass Type?
If you would like to confirm the discounts and amenities access associated with your specific card type, click the three dots at the top of your card, and then the information icon indicated by the ‘i’ for ‘Pass Details’. This will show you the full details, benefits, and restrictions for your digital wallet ID pass.
Is A Digital Wallet Id Pass Secure?
Mobile wallets are extremely safe. First of all, you have to unlock your phone, either with biometrics like a fingerprint or Face ID, or with a password, to even access the wallet. Second, because the data is encrypted and tokenized, it’s much safer than using a regular card with a magnetic strip. The wallets use NFC technology, which lessens the risk of your information being hacked over WiFi, as NFC typically has a range of just a few centimeters.
Will I Need To Show My Digital Wallet Id Pass Everytime I Want To Enter The Gym?
Yes, all users of the Fitness Centre will be required to scan in using their wallet ID pass at the Fitness Centre desk as of January 1, 2025.
What if there are more than 2 adults living in my residence?
As per our Fitness Centre policies, with your monthly PRCLA maintenance fee, up to two registered owners of property at Predator Ridge are provided Fitness Centre access at no charge. Immediate family between the ages of 14-19, who are living in the Predator Ridge residence on a full-time basis, are provided with a complimentary Fitness Centre digital ID pass.
Additional adults living in the residence or renters are welcome to use the Fitness Facility, however they must pay a drop-in fee or purchase a membership. Purchased memberships will be provided with a Fitness Centre digital ID pass. + Click here to read the Fitness Centre Policies
What About Guests?
Homeowners are permitted to bring with them up to one (1) guest to use the Fitness Centre at no charge. Each additional guest must pay the drop-in fee. The guest must be accompanied by the Homeowner, no phone calls. If a guest is not accompanied, the drop-in fee will apply.
Homeowner discounts at retail outlets and restaurants do not apply to any guests. Discounts apply to the digital wallet ID pass holder only. The discount will be applied to the individual Homeowner’s portion of a bill only. There are no exceptions.
What Happens If I Sell My Predator Ridge Home Or Membership?
Homeowner digital wallet ID pass are only valid while you are a current Homeowner or Member at Predator Ridge. When your property closes or you sell your membership, your digital wallet ID pass will expire and will no longer be valid. If you are a fractional homeowner, your pass is only valid while you are staying on property.
Can I Take A Picture Of My Pass And Share It With Someone Else?
No, most importantly, this goes against our Predator Ridge digital Wallet ID Pass Usage Policies and is the reason why your photo is on your wallet ID pass. Photos of passes will not work with our scanning system. Please be responsible and adhere to our policies. + Click here to read the Predator Ridge Digital Wallet ID Pass Usage Policies
I THINK THE PASS TYPE I WAS ISSUED IS INCORRECT. HOW CAN I REQUEST A NEW PASS?
If you believe you were issued the incorrect card type, please email us at Fobi@predatorridge.com. Please allow up to 48 business-hours for a response.
How Do I Get Help?
Once you have your email and/or text, you can find instructions on downloading your pass, and how to get help.
You are also welcome to watch this video to walk you through the steps of downloading your digital wallet ID pass.
If you would like one-on-one support, appointments are available to get help in downloading your pass. Please click here to book an appointment.
If you have any questions or need further assistance, please don’t hesitate to contact us at Fobi@predatorridge.com