Frequently Asked Questions

• I did not receive an email from Chronogolf. What do I do?
• How do I activate my account?
• How do I add a credit card to my account?
• What about my Homeowner discount?
• I share an email address with my spouse. What do I do?
• I do not golf. Why do I need a Chronogolf account?

• You likely did not receive an email because you have a pre-existing account set up in Chronogolf which is tied to your email address.  
• Chronogolf is a software that powers tee time bookings for over 1,700 golf courses. If you already had an account tied to your email, with any of their existing golf courses, we have leveraged that account.

What you need to do:

1. Please visit Chronogolf.com and login using your existing username and password.
   • If you don’t know your password, please use the “Forgot Password” link.
   • If you aren’t sure what email was used to link your account, you can use the Club Member section link to retrigger the activation email.
   • If you do not have an existing Chronogolf account, please check your junk mail for the email.
   • If you have tried all of the above and still cannot access your account, please email us at:  LightspeedFAQ@PredatorRidge.com to open a ticket.  A member of our team will reach out to you and get your account setup. 
2. Once you are logged in,  please follow the below steps under the “How to activate your account” section.

I did not receive an activation email, but my spouse did. What should I do?

• If you didn’t receive an email from Chronogolf, you might already have an account with your email address. Please try the above steps to access your account.
• IMPORTANT: Some Homeowners and Members, like spouses on Member accounts or owners within a strata, may not have received an email. For these situations, please first check that you do not have a pre-existing Chronogolf account. (see above steps)
  • If you have tried all of the above and still cannot access your account, please fill out this form to request a new Lightspeed account. A member of our team will reach out to you if any further details are required. Please note that our response time may be longer than usual due to high request volumes, but we will get back to you as soon as possible.

1. We need you to activate your account.
   • If you received an email from Chronogolf, please click on the “Activate” link in the large green button in the email.
   • If you did not receive an email, but have gained access to your existing Chronogolf account, please log in to your account.
2. We need you to confirm that your phone number is correct.

At this time, payment for your Homeowner Landscaping and PRCLA services will continue using your existing pre-authorized debit payments that were previously set up. 

You will continue to receive your regular Homeowner discounts, as usual. Over the coming months, we will be launching digital ID passes which will seamlessly tie your discount to your profile in Lightspeed. As such, it’s important to ensure your account is set up over the coming months.  

Homeowners that share an email address, but have no membership associated with their account will have one account under the primary contact on the home account.

Our new system requires all members to have a unique email address in our system. Your membership is linked to your email. This means that each spouse needs their own account.

Some Homeowners and Members, like spouses on Member accounts or owners within a strata may need to request a new Lightspeed account. Please fill out this form to request a new Lightspeed account. A member of our team will reach out to you if any further details are required. Please note that our response time may be longer than usual due to high request volumes, but we will get back to you as soon as possible.